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Our Guarantee

High Quality and Low Price Reliable and Safe Payment Credible and Fast Delivery Superior Customer Support

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High Quality and Low Price

It’s our promise to ensure each and every item purchased meets global quality standards. All ORIENTMOON.COM products are brand new, high-quality from top Chinese manufacturers. Our quality control team carefully carries out a comprehensive testing and quality control procedure. ORIENTMOON.COM, as a China-based global online retailer, has established long-term cooperation with excellent suppliers throughout the Chinese wholesale community. We source directly from Chinese factories and suppliers and we negotiate the best prices and quality for you. We are committed to providing high quality goods for less.

Reliable and Safe Payment

We user SSL (Secure Socket Layer) standard security technology to encrypt (protect) private information exchanged between your browser and our web server. Private information include your identity and password, your account information, credit card and payment information. This ensures the private infomation will not be read or modified during the transmititon between you and us.
To encrypt (protect) private information that's exchanged on your site, such as credit card numbers or customer account information - See more at: http://www.electronic-payments.co.uk/secure-socket-layer#sthash.txEsPnPO.dpuf

Credible and Fast Delivery

Goods are sent out from our warehouses typically within 1~3 days after your order payment. For custom-made products, it may take a little longer. We cooperate with internationally trusted logistic service providers such as FEDEX, DHL, and EMS. You can choose your preferred shipping method during the checkout process. We promise you with our best efforts to deliver your ordered items safely and promptly to you.

Superior Customer Support

We offer you an excellent and comprehensive before and after sales customer service. Our polite and professional team of customer service staff is available during Beijing Time 9:00~18:00 (GMT+8) from Monday to Friday on live chat to assist you while our website is available 24*7.

If Live Chat is not available, you can leave us a message or sent us an e-mail to  sales@orientmoon.com. Upon your successful submission, you will get our response within 24 hours. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. All questions will be answered clearly, and we love to hear your feedback and suggestions on how we can improve our service to provide you a better shopping experience.